Support and Reporting

Contact Tonèl

For general support, privacy requests, security reports, abuse or event reports, and appeals, email support@tonel.app. Do not send passwords, API keys, complete QR secrets, or unnecessary identity documents.

Event-specific help

Contact the organizer first for event details, venue access, schedule changes, or commitments made outside Tonèl. For a missing ticket, check spam and use Tonèl’s ticket lookup or resend flow with the reservation email address.

Safety and abuse

Tonèl is not an emergency service. For immediate danger, contact local emergency services. Report scams, impersonation, unsafe or prohibited events, privacy concerns, account compromise, and security vulnerabilities to support@tonel.app.

Planned response targets

These are targets, not service guarantees. Tonèl’s interface is available in French, English, Spanish, Portuguese, and Haitian Creole. Human support-language coverage may vary during the private beta; email support@tonel.app and we will confirm the available assistance.

• Credible imminent-safety or child-safety concerns: as soon as practicable during staffed periods.
• Account compromise, active security issues, or day-of-event ticket problems: target within one business day.
• General support: target within two business days.
• Privacy requests and appeals: acknowledged promptly and completed within the applicable legal or published period.